Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returns require prior authorization and are subject to inspection and restocking fees.

Any products returned without an approved Return Authorization (RMA) will not be accepted and may be refused or returned to the sender at the buyer’s expense. To request an RMA, customers must contact us at hello@quantitykings.com within 14 days of delivery and provide:

  • Order number

  • Reason for return

  • Quantity and item details

  • Once approved, we will issue return instructions and a return address.
    Returns sent without an RMA number or to an unauthorized address will not be processed.

Β If we made the mistake we will pay for the shipping. If you changed your mind you pay.Β 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@quantitykings.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@quantitykings.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@quantitykings.com.